Hi,
Starting today I noticed that there was a user which is not in my 'friend's' list playing videos from my server. They have not been invited at all and I have no idea how they are able to access my server. Has anyone else had such a problem?
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Unknown user playing videos from Plex Server
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Plex not retrieving metadata
I have had a problem for the last few weeks where plex is not getting all the metadata for new media. This has been mostly happening for TV Show and my UFC collection. When i add a new episode most of the time it will get the episode bio but not the title, date, poster or background. I would try matching and unmatching, emptying the trash, cleaning the bundles, force refresh, messing with the agents setting, basically anything i could think of but nothing worked.
After sometime of looking around the forums i found a post about the Plex Caches. Once i had found the folder (~/Library/Application Support/Plex Media Server/Plug-in Support/Caches) and cleared the folders of TMDb and the posters/backgrounds then all of my new media started retrieving the metadata. The only problem is i have to keep deleting the cache as i still sometimes run into this issue.
I just wanted to know if anyone else had been having this issue?
Also is there a permanent fix rather than having to delete the cache constantly?
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Update
Plex said there was an update so i did it. Then i could not access plex from another device i then proceeded server mapping and it showed 32400 i clicked apply all it did was just keep spinning and now i cant surf to any website ?
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I only have 1 router but: "Your Plex Media Server and device are on different subnets"
Hi,
I came home from a holiday and suddenly my Plex won't work on neither my PS3 or my Apple TV 4. My server is on a Macbook Pro and I have only one router.
Everything worked before I left for my holiday and I haven't changed any settings. Is it some kind of update that I've been missing or something new? I've been googling around, but I can't seem to find the answer, when you actually only have 1 network in your house.
I have checked that my Plex apps on my PS3 and Apple TV are up to date. I have also checked that my media server on my mac is up to date and online. And I can play my movies on my computer through the web player.
I have a Premium Pass if that makes a difference.
Please keep in mind, that I'm not overly tech-savvy.
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remote access lan error
i want to connect remote to my plex via safari web browser. so i activate the remote access and enter:
ip:32400
This XML file does not appear to have any style information associated with it. The document tree is shown below.
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Feature Request - Grouping Movie Series
Eg. Die Hard, Fast & Furious, James Bond
Hey Guys,I'm new to these forums, so sorry if this is in the wrong place, or has already been requested (I couldn't find it myself)...
I've been using Plex for over 6 months now, and I think its wonderful, extremely simple and effective.
I'm wondering if there could be an option to group together film series. I'm sure many people would find this feature really handy for all those sets of films that are all part of a series. You should know what I'm referring to, Back to the future, Austin Powers, American Pie, Harry Potter...Futurama Movies even! ;)
I'm sure the feature to group these together into "folders" within the server app, to be better managed inside the media center app, would be well received. Rather than me looking through the Bond films organized alphabetically amongst my other stuff, I could view just the bond movies.
Is this possible?
Cheers :)
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How do I fix incorrect metadata for episodes?
I've read through the forum. I've searched Reddit and Google but I still can't find a solution.
Mainly because I'm only having problems with one show in particular, Naruto.
I have five seasons of Naruto, and one OVA. All named and organized correctly.
I'm using TVDB, TheAnimeList and TheMovieDatabase agents. And I have Local Media Assets unchecked.
I am able to generate all data for the OVA and Season 1 correctly. But Season 2 only gathers data for half of the episodes, and its wrong. The rest of Season 2 through Season 5 don't have data at all.
Plex detects the Seasons correctly, but provides no data for the episodes.
I'm new to Plex and but it's been fairly simple up until this point. I've tried everything suggested from the Plex Dance to straight up starting over. The files are MKV so its no metadata attached.
I really have no clue why the episodes info is wrong, or missing, but Season 1 is fine.
I've attached screenshots.
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Some movies will not play -- "Unable to find video" but the video is there.
I have some newly encoded videos (264/4.1) that play perfectly via plex on my two Roku XD boxes. However, they will not play on mobile devices (iPhone & iPad). They simply won't load. Further, they will not play on my Roku 2 box. On the Roku 2 I get an error message "Can't find the video."
On the very same Roku 2 box, I used Roku player and it played the video perfectly. Back to Plex, no dice.
This occurs on just a few movies, the balance of the library plays fine and I can't see anything different about the ones that won't. I've tried everything I can think of.
Can you guys think of anything????
Bosco
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Did a 'refresh all' with 1.0.1, and all actors, Directors and Writers gone
Agent is 'Plex Movie'
Scanner is ' plex Movie Scanner'
Cast List Source 'The Movie Database'
Some of the movies now with no actors:
The Social Network (2010)
Solaris (1972)
The Piano Teacher (2001)
Basically, lots, but not all of my movies now have no actors listed or Directors or writers.
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Multiple Cuts Of Movie
Theatrical release, directors cut...
So today I've just ripped the Apocalypse Now Blu-Ray, and for those that don't have it on disc 1 of the box set is Apocalypse Now 153 minutes (original 1979 theatrical release) and Apocalypse Now Redux 202 minutes (2001). Both are 1080, 5.1 DTS Master Audio, etc., the extra 49 minutes is the only difference.This made me think, what is the correct way of dealing with multiple versions of the same movie in Plex?
Ideally, what I'd like is for the movie to only be listed once in the client, but then it to offer the multiple versions when selecting it.
There's been a few other movies that I've recently ripped which have had multiple versions too (Salt, Green Lantern & Horrible Bosses are three that I can remember off the top of my head)... but as I didn't know what the correct thing to do was I only gave Plex my favourite version (usually the Directors or Extended cut) and stored the other version elsewhere.
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Plex freezing...
I have the latest version of plex running on OSX El Capitan on a 2015 Macbook Pro. I've been runing plex for years with no trouble but recently it's started to freeze and lock up. When I click on the menu bar icon I get the spinning cursor. I tried deleting the executable and and deleting all the plex files and folders in the library folder but it's still freezing up. Any ideas?
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Plex server prevents OS X screensaver to work
Hi there yesterday i upgraded to plexpass and i updated my server but now i have the problem that Plex Server is preventing my screensaver to kick in, if i disable the server then the screensaver kicks in like a charm.
I did google for the problem but i found a ancient thread from 2009 and one from this year but i couldn't find any solutions.
Is this a know issue and are there any temporary fixes for this?
Server version = 1.0.2.2413
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Media Scanner stuck, sucking up all CPU
Hi!
My media scanner got stuck on this process:
jolt 26984 100.0 0.2 2588456 41304 ?? R 3:07AM 293:31.60 /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Scanner --analyze --item 125824,113620,114559,116608,125812,118436,118421,118433,114560,118430
The logs are not very verbose at all, just:
jolt@macmini:~/Library/Logs/Plex Media Server$ cat Plex\ Media\ Scanner.log
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - Plex Media Scanner v1.0.0.2261-a17e99e - Apple Mac - build: darwin-x86_64
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - MacOSX version: 10.11.3, language: en
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - Processor Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz
Jul 07, 2016 07:06:16.952 [0x7000003a6000] WARN - [FFMPEG] - video stream discovered after head already parsed
Jul 07, 2016 07:06:16.954 [0x7000003a6000] WARN - [FFMPEG] - audio stream discovered after head already parsed
Jul 07, 2016 07:06:16.994 [0x7000003a6000] ERROR - MediaInspectorMediaInfo: unable to cast 'Unable to load libmediainfo.0.dylib'
Jul 07, 2016 07:06:16.994 [0x7000003a6000] WARN - MediaInfo and FFmpeg disagree on the number of video streams in the file (ffmpeg: 1, mediainfo: 0)
Jul 07, 2016 07:06:16.994 [0x7000003a6000] WARN - MediaInfo and FFmpeg disagree on the number of audio streams in the file (ffmpeg: 1, mediainfo: 0)
Jul 07, 2016 07:06:17.004 [0x7000003a6000] ERROR - Mp4AtomParser: Invalid atom header size: 1179407873
Is there any way to increase logging even more to see which file it actually get stuck on?
jolt@macmini:~/Library/Logs/Plex Media Server$ tail Plex\ Media\ Server.log
Jul 07, 2016 07:01:29.064 [0x700000de2000] WARN - CloudSync: no sync list for cloudSync device
Jul 07, 2016 07:01:29.106 [0x700000cdc000] WARN - Sync: local sync directory /Users/jolt/Library/Caches/PlexMediaServer/Transcode/Sync+ does not exist
Jul 07, 2016 07:01:34.150 [0x700000e65000] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2876895 seconds, so we're starting scheduled library update for section 28 (Film)
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2889616 seconds, so we're starting scheduled library update for section 8 (K film)
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2889372 seconds, so we're starting scheduled library update for section 23 (K serier)
Jul 07, 2016 07:01:37.524 [0x700000de2000] INFO - It's been 2889364 seconds, so we're starting scheduled library update for section 10 (Lokala video)
Jul 07, 2016 07:01:43.123 [0x70000073b000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Jul 07, 2016 07:06:17.458 [0x7000007be000] ERROR - JobManager: child process returned: 1 (Operation not permitted)
Here I just assume it is stuck on something in "Lokala video", but thats about it.
Any ideas guys? Sad to have to kill the process every morning.
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Constantly Reapplying the Same Settings (or It's says it saved the changes but it lies........)
Why must I reapply the settings outlined in red every. single. time. I access the server?
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Plex Buffering for remote streaming
This is new, started over two to three weeks. Anyone that tries streaming remotely has a buffering issue regardless of what movie or tv show they try to stream. Mostly these are streams to ROKU devices, but I've had the issue with PLEX Web App. Everything was working fine, now endless buffering.
I tried uninstalling the PLEX app and reinstalling it. I've even moved it to a new server. Nothing has fixed this issue. This is happening even when it shows the remote user using Direct Play (no transcoding happening). The CPU is hardly being touched, bounces between 80-90% idle.
I am currently using a Mac Mini (2012)
- Mac OS 10.11.4 with all updates applied
- 2.5 GHz Core i5 CPU
- 16 GB RAM
- SSD Internal drive
- Hard wired connection to router
- Content is on Drobo Mini, with 64GB SSD for hot cache. Connected to Mac Mini via Thunderbolt data connection.
- COX Internet 50 Mbps d/l, 6 Mbps u/l, I've had COX out to verify no internet issues.
This setup has been working for over 2 years, but like I said, last couple weeks - straight to buffering with even one remote stream Direct Play, Direct Stream or transcoding makes no difference buffering happens with Standard Definition, HD (720p) and HD (1080p) files alike.
I could really use some help. I've Google and read a bunch of article on PLEX buffering, and have had each person lower their settings in the Player...to no avail.
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Remote play and optimisation (UK)
Hi,
I confess to struggling to understand some of the nuances of Plex still but I'm trying! I'd appreciate some help on a few points.
- I seemed to have lost remote access...almost. Settings shows my Mac OSX (all latest software) media server is not connected to the Internet. It used to be but I recently installed the fantastic EERO mesh system and switched wifi off my Sky Broadband (UK) router. EERO now handles all wifi around the house but have I created a double nat problem? (I actually don't really know what double nat is, I just read it can be a problem). However, despite having no internet-connected Plex, I can still seem to access my library remotely, albeit very, very slowly and pretty much unwatchable. What's going wrong here?
- I have just bought a WD Mypassport Wireless Pro, mainly for the kids in the car. After copying my whole library across I then ready about Optimisation. I have no storage space issues so optimised my entire library on the iMac Media Server and plan to re-copy the library across to the Mypassport. However, should I only copy the optimised versions across? This would seem to make sense but will be a right pain in the proverbial as I will have to copy one film at a time as each film has its own optimised folder.
- If I just copy the whole library, how will Mypassport/the kids iPads, know to use the optimised versions only?
- Presumably optimised versions are also good for other remote access when the Mypassport is not available. Again, how will be iGadgets know how to use the optimised versions stored on my iMac at home?
Totally confused at the moment so any help appreciated.
Many thanks,
Martin
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OSX Caches Directory high usage
After checking disk usage prior to moving from a spinning hard drive to a smaller ssd drive, I see there is a PlexMediaServer directory in my Caches Directory and within that there is PhotoTranscoder directory that is currently using over 13GB of space.
Is this normal ?
(I already have a metadata directory that is 16GB) so between them they are using over 30GB of space.
I do have a reasonably large media collection, so the size of the metadata directory does not surprise me that much, but the cache directory seems a bit big.
Can I delete the contents of the PhotoTranscoder directory in the caches folder ?
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Server and clients on different subnets ? (But they're not...) What's going on? **SOLVED**
Hey, I don't know what happened but since yesterday I cannot connect to my PMS.. On Xbox One it says cannot connect to server and on PS4 it says: " You're logged in as ' username' Your PMS and device are on different subnets etc.."
My network setup: (worked without any problems for more than a year)
ISP provided Samsung modem/router combo (DHCP=on) IP = 192.168.192.1. Connected to WAN port Apple Airport Time Capsule (bridge mode, static IP: 192.168.192.2).
Disabled wifi radio's on the Samsung, all it has to do is to pass through to the Airport which acts as my (wireless) router.
Plex Media Server is installed on a Macbook Pro (wireless connection to the Airport) (static IP = 192.168.192.3) All the media files are on the internal 2tb HDD of the Airport Time Capsule.
I use Plex on both Xbox One and a PS4. Both connected by cable to the Airport. Gave them static IP's too.
All devices are on the same subnet: 255.255.255.0 and gateway: 192.168.192.1.
I tried everything, even without the Airport connected. When I only use the modem/router provided by my ISP it shows exactly the same error messages. Already did factory resets on both Airport and Samsung.
**SOLVED: there seems to be a major bug in the newest update. (July 28th). Went back to version 1.0.3.2461 and it all works like it should.
Plex, get this sorted out, been working on this for 2 days only to find out it's a bug in your newest update.. Glad it works again but also really pissed off, I'm paying you 5 euro's a month... !!**
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App will not connect to Server, Version 1.02.2413, says Direct connection unavailable
Since the update to 1.02.2413, I have been unable to connect to the PMS via my iPad and iPhone players. Before the update, everything worked fine. Now all it get is "Direct connection unavailable". I then assigned a static IP to the PMS and added a connection to the players using the same IP and port. That didn't work. I can tell the server sees the devices as it shows up in Devices and shows the last time it saw it, but nothing is showing under Players. So it see the devices, but yet it doesn't see the players, which they are synonymous, correct? I followed their instructions on the web for app not connecting to the server, but no matter what, it never connects. And my players sees the PMS as it shows it's name, "iMac". I just don't get it and it's driving me nuts. I can only assume there has to be a bug in the updated version. Can anyone help or can PLEX please fix this bug?
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Plex problem on Hisense Vision
My Plex app just got updated (automatically) on my Hisense Vision TV. It was working perfectly until this upgrade occurred. Now the application just opens up then immediately closes. I have factory reset the TV, and reinstalled the Plex App. No change. :(
Any help would be appreciated.
Thanks in advance;
Michael.
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