First of all, this is the first time we're having problems with Plex. We've used for for over a year without so much as a glitch. Over the last month, however, every time we watch a TV show, Plex will stop just a few minutes short of the end. It stops playing, we click on the PLAY button, then it plays for a few seconds (sometimes 15 seconds, sometimes only one or two) and stops again. So it takes about 10 minutes to see the last few minutes of every TV show… I almost threw my iPad across the room yesterday night !

This is happening on two different iPad (my wife's iPad Air and my iPad Air 2). Both are running the lastest version of iOS (9.2.1), but it was doing the same thing before we upgraded to that version, sometime in February. Plex server is version 0.9.15.6, but again, it was upgraded very recently and it was doing the same thing with previous versions too.

Over the week-end, I moved my entire video collection to a new hard-drive, reinstalled Plex and re-indexed the whole thing from scratch, but it didn't solve my problem.

I'm running Plex server on a 27 in. iMac with 16 GB of RAM and there's over 1 TB left on the hard drive where the video are stored.

Heeeeelp meeeee!

Hi,
I confess to struggling to understand some of the nuances of Plex still but I'm trying! I'd appreciate some help on a few points.

1. I seemed to have lost remote access...almost. Settings shows my Mac OSX (all latest software) media server is not connected to the Internet. It used to be but I recently installed the fantastic EERO mesh system and switched wifi off my Sky Broadband (UK) router. EERO now handles all wifi around the house but have I created a double nat problem? (I actually don't really know what double nat is, I just read it can be a problem). However, despite having no internet-connected Plex, I can still seem to access my library remotely, albeit very, very slowly and pretty much unwatchable. What's going wrong here?
2. I have just bought a WD Mypassport Wireless Pro, mainly for the kids in the car. After copying my whole library across I then ready about Optimisation. I have no storage space issues so optimised my entire library on the iMac Media Server and plan to re-copy the library across to the Mypassport. However, should I only copy the optimised versions across? This would seem to make sense but will be a right pain in the proverbial as I will have to copy one film at a time as each film has its own optimised folder.
3. If I just copy the whole library, how will Mypassport/the kids iPads, know to use the optimised versions only?
4. Presumably optimised versions are also good for other remote access when the Mypassport is not available. Again, how will be iGadgets know how to use the optimised versions stored on my iMac at home?

Totally confused at the moment so any help appreciated.

Many thanks,

Martin

Hi,
I'm running most recently updated version of PMS (1.0.0.2261) and usually access through the app on safari on my mac (OSX El Capitan). I access 2 friends' servers remotely and have done so for over 2 years without issue. I know the servers are online (as I can access the content on the iphone app) but for the last 4 days it just says 'server unavailable'. i haven't changed anything about the setup of the router or internet connection and it runs via ethernet. the phone works over the same connection via wifi.
i have tried disconnecting the router and resetting and then restarting the PMS but apart from that i have no idea where to start to troubleshoot the problem. its the same when trying to access it from the macbook.
There is no issue with accessing my content either remotely with the laptop or via the computer itself, its just the 2 friends' remote servers.
many thanks

It seems like my PMS is doing a full media analysis of my entire library. I use Meraki networking gear at home and noticed that starting the day I updated from 0.9.17.2.2159, my PMS was pulling 200-300GB of data from my NAS every morning between 2AM and 5AM. This lined up with scheduled task run times, so I enabled debug logging and now am seeing Butler scheduling full media analysis of file after file after file, seemingly without end. This has been going on for over a week now.

I'm going to try setting the run hours for the scheduled tasks to a considerably longer period of time, and hope that PMS can just churn its way through the data and be done, but my questions are:
1. Why would PMS suddenly do this upon updating?
2. Is there any way to stop the scan?
3. If there is no way to stop the scan, is there at least any way to determine progress made by the scanner?

I just created multiple managed users under my Plex account. I found out that they can no longer delete shows. Is there a permission somewhere to allow managed users to delete content?

Hi all,

I started a Plex Pass Premium Music library after the release of 1.0.0.2261. I'm running Mac OS X 10.10.5. After a few days of letting the server process my media, it was not finding any videos or lyrics for any songs. I had made another post about the videos, and users there had said that Vevo had been discontinued, but that lyric find should be working.

Today I had a few free moments and an old backup, so I decided to load in PMS 0.9.16.6 and refresh a few albums. Instantly videos from Vevo and Lyrics were found for each album I tested.

So I guess the question is, is this a bug from 1.0.0.2261, or are both LyricFind and Vevo now discontinued?

Thanks!

Hi,
I am a Plex Pass member, running PMS 1.0.0.2261 on an iMac running OS 10.11.5 (15F34). I just purchased an Actiontec Coax Network Adapter Kit (Model #ECB2500C). I have one unit connected to my Arris DG1670 modem and another connected to an Amazon Fire Tv running their latest OS. Everything on the Fire TV is running correctly besides Plex. I am logged into Plex on the device and the device appears on my Plex Settings page; however, when I click my username from Plex Home on the Fire TV, I get the following message:

Unable to connect to joelseph01's iMac
Your Plex Media Server and device are on different subnets. This may cause communication issues depending on the network setup. Please check the network setup and try again.

Is there anyway I can fix this? I'm a bit of a novice when it comes to this stuff,
Thanks.

Hey,

Thanks for wicked software

In an effort to move away from Google's awful UI I've been choosing to download YouTube video recently; rather than stream (I classify YouTube channels content as rudimentary TV series/shows). Using https://support.plex.tv/hc/en-us/sections/200059498-Naming-and-Organizing-TV-Shows everything plays nice in Plex web player:

foo (2001)
|-foo - s01e01 - 2001-01-01 Episode 1
|-foo - s01e02 - 2001-01-02 Episode 2
|-foo - s01e03 - 2001-01-03 Episode 3
bar (2002)
baz (2003)

However, I'm starting to accumulate lots of YouTube shows and I'd like some way (i.e. convention) to group/tag them in the filesystem that also plays nice with Plex player; like an invisible category/tag

Neither of the obvious solutions work:

a) add parent folder

| youtube
|-foo (2001)
|-bar (2002)
|-baz (2003)

b) add folder name prefix

y foo (2001)
y bar (2002)
y baz (2003)

Is this solvable - I'd really like to consume this content inside Plex?

Hope to hear back

Kind thanks

Hi!

My media scanner got stuck on this process:
jolt 26984 100.0 0.2 2588456 41304 ?? R 3:07AM 293:31.60 /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Scanner --analyze --item 125824,113620,114559,116608,125812,118436,118421,118433,114560,118430

The logs are not very verbose at all, just:
jolt@macmini:~/Library/Logs/Plex Media Server$ cat Plex\ Media\ Scanner.log
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - Plex Media Scanner v1.0.0.2261-a17e99e - Apple Mac - build: darwin-x86_64
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - MacOSX version: 10.11.3, language: en
Jul 07, 2016 07:06:16.508 [0x7000002a0000] INFO - Processor Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz
Jul 07, 2016 07:06:16.952 [0x7000003a6000] WARN - [FFMPEG] - video stream discovered after head already parsed
Jul 07, 2016 07:06:16.954 [0x7000003a6000] WARN - [FFMPEG] - audio stream discovered after head already parsed
Jul 07, 2016 07:06:16.994 [0x7000003a6000] ERROR - MediaInspectorMediaInfo: unable to cast 'Unable to load libmediainfo.0.dylib'
Jul 07, 2016 07:06:16.994 [0x7000003a6000] WARN - MediaInfo and FFmpeg disagree on the number of video streams in the file (ffmpeg: 1, mediainfo: 0)
Jul 07, 2016 07:06:16.994 [0x7000003a6000] WARN - MediaInfo and FFmpeg disagree on the number of audio streams in the file (ffmpeg: 1, mediainfo: 0)
Jul 07, 2016 07:06:17.004 [0x7000003a6000] ERROR - Mp4AtomParser: Invalid atom header size: 1179407873

Is there any way to increase logging even more to see which file it actually get stuck on?

jolt@macmini:~/Library/Logs/Plex Media Server$ tail Plex\ Media\ Server.log
Jul 07, 2016 07:01:29.064 [0x700000de2000] WARN - CloudSync: no sync list for cloudSync device
Jul 07, 2016 07:01:29.106 [0x700000cdc000] WARN - Sync: local sync directory /Users/jolt/Library/Caches/PlexMediaServer/Transcode/Sync+ does not exist
Jul 07, 2016 07:01:34.150 [0x700000e65000] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2876895 seconds, so we're starting scheduled library update for section 28 (Film)
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2889616 seconds, so we're starting scheduled library update for section 8 (K film)
Jul 07, 2016 07:01:37.523 [0x700000de2000] INFO - It's been 2889372 seconds, so we're starting scheduled library update for section 23 (K serier)
Jul 07, 2016 07:01:37.524 [0x700000de2000] INFO - It's been 2889364 seconds, so we're starting scheduled library update for section 10 (Lokala video)
Jul 07, 2016 07:01:43.123 [0x70000073b000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Jul 07, 2016 07:06:17.458 [0x7000007be000] ERROR - JobManager: child process returned: 1 (Operation not permitted)

Here I just assume it is stuck on something in "Lokala video", but thats about it.

Any ideas guys? Sad to have to kill the process every morning.

Hi,

Please someone tell me where can i find find a link to download the last 0.9xx version of pms for mac (i can't find it in downloads).

I'm tired of all the bugs the suposedly stable version has.

• The worst of all is the process "Plex Media Scanner" that automatically runs on the background in my mac mini, and puts my CPU at 99% of use, temperature at max and full speed on my fans. I don't know this happens when i have set the option to always scan manually !!
  It happens randomly, even if i haven't streamed anything for hours.

• Another annoying problem was with plex home theater (don't tell me to use the other player, i hate it and it's not at all intuitive as PHT), as many have mentioned, when viewing anything with PHT the server doesn't remember the last viewed state. I found a solution for this using OpenPHT. I can't understand why Plex isn't supporting PHT anymore, which is much better than the other Plex media player (or whatever the name is).

Please don't ask me logs or anything, just give me a link to download the last PMS before the 1.xx version.

I'm a lifetime plex pass member and i'm very disgusted with this last "stable" PMS server.

Thank you in advance.

I am setting my server on a mac mini and Qnap 251 Nas. On my first attempt I loaded some audio files and it played perfectly and after shutting down and restarting I got a error message and could not play anything. Is it that I have to remount the folder on my Qnap on the mac or if not how do i point the mac to the qnap so that the files will play evertime.Be patients guys I am a newbie.

Hey,

I am running the flex server through my mac to my LG smart tv I am wondering if there is a way to make sure that I don't need to be logged in to watch.

Thanks

So after a recent update I got the continual 'Server is Starting' message even tho everything seemed to work fine. I attempted the trouble shooting I found on the forums but should have left things alone! Wasn't able to correct the problem so I did a clean uninstall based on the instructions on the forums. Rebooted and reinstalled Plex Media Server with the latest version. I STILL have the Server is Starting message and have lost all my libraries (as expected after the uninstall) but now I'm not even able to resetup my libraries. So at this point my Plex System is completely busted!
Not that it should matter but I have all of my media stored on a QNAP Nas212E Server on my network with the PMS running on my MacTower.
HELP From any experts out there! I'm attaching my Plex Media Server.log Zip File and PMS Plugin Logs Zipped files.

OSX El Capitan 10.11.5
Plex Media Server 1.0.0.2261-a17e99e

It has been a while since I put new films on my mediaserver - but yesterday I did. For some reason plex doesn't load the new files, I have put on my mediaserver. It loads the old movies fine - but the new ones, it just can't find.
I have tried manual upgrade on the plea on my mediaserver, but still - no luck
Anyone with the same problem?
Anyone that can help?
Thanks in advance :-)

Regards Martin

I have a problem with my copy of PMS where it will randomly be very slow. This slowness includes:

• returning search results, which can take upwards of 10-15 seconds instead of being instant

• listing my TV shows, music, or movies

• listing the contents of a specific TV show or music album
• playing a particularly piece of content -- it can spin for upwards of 10-15 seconds
• sometimes never returning search results at all -- it will just spin indefinitely

I'm running Plex clients from my web browser, Apple TV 4th gen, and iPhone 6S. PMS is running on a dedicated media server that is a mid 2010 Mac Mini with a 2.4 GHz Intel Core 2 Duo and 4 GB of RAM running OS X 10.11.4. All of my media is spread about among two 4 TB external hard drives connected using USB 3 or Firewire 800. The only other application running on this server is qBittorrent, which is generally idling.

The majority of the time I don't experience this slowness, and I've been unable to figure out what the root cause is. Here are some things I've checked or tried and subsequently ruled out as solutions:

• qBittorrent interfering. The slowness doesn't correspond with times where qBittorrent is active and using CPU cycles or hitting my disks.

• Friends or family streaming my media. This slowness has occurred when no one is streaming anything, and has failed to occur when someone was streaming something.

• My server being too slow. A friend is running PMS on a dedicated server that's an even slower, older Mac with a similarly sized library and he experiences no slowness at all. Search results are near-instant.
• My server not having enough memory. The combined memory usage of everything that's running is less than 2 GB.
• My hard drives going to sleep. I've set it up so that the drives never sleep, and have confirmed this is the case.
• Network slowness. This occurs even when streaming media over my local LAN with all devices involved being connected through wired ethernet.
• Wireless data slowness. This occurs frequently when I'm using my phone and I'm not connected to a wifi, but that's not the issue either because two of my friend's Plex libraries return instant search results in the same situation.
• My router. This issue has persisted over more than one router.
• Failure to optimize my library. Optimizing my library seems to make the problem go away for up to an hour, but it returns shortly afterwards.
• My hard drives having poor read or seek times. I've confirmed that they perform normally for a USB 3 or Firewire 800 external drive.
• Destroying and recreating my library: I tried this with my music library recently and it had no effect.
• Checking PMS logs: I haven't found anything revealing in there, aside from the occasional "SLOW QUERY" message, which usually is in the range of 250-1000 ms.

The only thing I can think of at this point that I haven't tried is blowing away my entire library and starting again from scratch, but I really, really don't want to do that. I like having it keep track of when I've played various media, what's next, what music albums were added when, and so on, and I really don't want to lose any of that metadata.

Can anyone help me diagnose what's going wrong? This is very frustrating, and it feels like my media server fails to perform at times when I want it to perform most. (e.g. trying to quickly put on a song while I'm in my car, and after entering a search query it just spins forever, never giving me any results)

About a month ago my iMac died. I bought a Mac Mini and did a Time Machine restore to the new machine.
I am able to start up the Plex server and watch Movies, etc.
Everything seems to be in order. However, I have noticed that the last few movies that I've copied into the media directories aren't showing up. Looking back, it appears nothing that I have added since I moved to the new machine appears in the library. Initially I figured it was a problem with the new files I was adding however, I've done some testing and it seems I can't make any media changes.

• If I try to edit the metadata for an existing movie I get the error: Your changes could not be saved.
• If I try to "unmatch" an incorrectly tagged movie, I get: There was a problem unmatching this item.
• If I try to "split" items that are incorrectly stacked I get: There was a problem splitting this item apart.

Any thoughts as to what I can do to fix this?

So I've been using PMS on my Mac, paired with the app on my Roku 3 for a while now, and only since the most recent update to PMS has this started happening to me. My entire library is made up of .m4v files with AAC audio, perfect for direct play / direct streaming from my home server, through my Mac, to the Roku. All of a sudden, as of a couple of days ago, mid-movie, I'll hear my fans kick in and see that a transcoding session has started in PMS. There should be no need for this to happen, as I'm watching compatible direct play material and not attempting to use an subtitles. This has happened with the last three films I've tried to watch. Here's a log example from tonight's viewing of Edge of Tomorrow. It's playing just fine at 00:33:29, but then at 00:33:37 it looks like it freaks out. Can anyone explain this to me? I'm not very knowledgeable when it comes to reading these logs and I just want this to stop happening.

Jul 08, 2016 00:33:29.730 [0x70000021d000] VERBOSE - * time => 2823000
Jul 08, 2016 00:33:29.793 [0x70000021d000] VERBOSE - * duration => 6809472
Jul 08, 2016 00:33:29.793 [0x70000021d000] VERBOSE - * key => /library/metadata/120
Jul 08, 2016 00:33:29.793 [0x70000021d000] VERBOSE - * ratingKey => 120
Jul 08, 2016 00:33:29.793 [0x70000021d000] VERBOSE - * state => playing
Jul 08, 2016 00:33:29.793 [0x70000021d000] VERBOSE - * guid => com.plexapp.agents.imdb://tt1631867?lang=en
Jul 08, 2016 00:33:29.794 [0x70000021d000] VERBOSE - * playQueueItemID => 461
Jul 08, 2016 00:33:29.794 [0x70000021d000] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 08, 2016 00:33:29.794 [0x70000021d000] DEBUG - Auth: authenticated user 1 as lxsdr
Jul 08, 2016 00:33:29.794 [0x7000002a0000] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Jul 08, 2016 00:33:29.794 [0x70000021d000] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 08, 2016 00:33:29.794 [0x7000002a0000] DEBUG - HTTP requesting GET https://plex.tv/servers/213539bb1b8859a4609332dac0d95074d2378a17/access_tokens.xml?includeProfiles=1&includeProviders=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:29.796 [0x70000021d000] DEBUG - Client [Plex1GN38U128797] reporting timeline state playing, progress of 2823000/6809472ms for guid=com.plexapp.agents.imdb://tt1631867?lang=en, ratingKey=120 url=, key=/library/metadata/120, containerKey=, metadataId=120
Jul 08, 2016 00:33:29.830 [0x70000021d000] DEBUG - Play progress on 120 'Edge of Tomorrow' - got played 2823000 ms by account 1!
Jul 08, 2016 00:33:29.831 [0x70000021d000] DEBUG - [Now] User is lxsdr (ID: 1)
Jul 08, 2016 00:33:29.831 [0x70000021d000] DEBUG - [Now] Device is Roku (Bespin).
Jul 08, 2016 00:33:29.831 [0x70000021d000] DEBUG - [Now] Profile is Roku-7.x
Jul 08, 2016 00:33:29.831 [0x70000021d000] DEBUG - [Now] Updated play state for /library/metadata/120.
Jul 08, 2016 00:33:29.832 [0x70000021d000] DEBUG - Statistics: (Plex1GN38U128797) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
Jul 08, 2016 00:33:29.832 [0x70000021d000] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
Jul 08, 2016 00:33:29.833 [0x7000006b8000] DEBUG - Completed: [::ffff:192.168.0.101:54879] 200 GET /:/timeline?time=2823000&duration=6809472&key=%2Flibrary%2Fmetadata%2F120&ratingKey=120&state=playing&guid=com.plexapp.agents.imdb%3A%2F%2Ftt1631867%3Flang%3Den&playQueueItemID=461 (4 live) TLS GZIP 103ms 360 bytes (pipelined: 195)
Jul 08, 2016 00:33:30.811 [0x7000002a0000] DEBUG - HTTP success requesting GET https://plex.tv/servers/213539bb1b8859a4609332dac0d95074d2378a17/access_tokens.xml?includeProfiles=1&includeProviders=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:30.958 [0x7000002a0000] DEBUG - MyPlex: updating with 19 access tokens
Jul 08, 2016 00:33:37.334 [0x70000073b000] DEBUG - Request: [::ffff:192.168.0.101:54879] GET /:/timeline?time=2830000&duration=6809472&key=%2Flibrary%2Fmetadata%2F120&ratingKey=120&state=stopped&guid=com.plexapp.agents.imdb%3A%2F%2Ftt1631867%3Flang%3Den&playQueueItemID=461 (4 live) TLS GZIP
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * time => 2830000
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * duration => 6809472
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * key => /library/metadata/120
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * ratingKey => 120
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * state => stopped
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * guid => com.plexapp.agents.imdb://tt1631867?lang=en
Jul 08, 2016 00:33:37.334 [0x70000073b000] VERBOSE - * playQueueItemID => 461
Jul 08, 2016 00:33:37.334 [0x70000073b000] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 08, 2016 00:33:37.334 [0x70000073b000] DEBUG - Auth: authenticated user 1 as lxsdr
Jul 08, 2016 00:33:37.335 [0x70000073b000] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 08, 2016 00:33:37.335 [0x70000073b000] DEBUG - Client [Plex1GN38U128797] reporting timeline state stopped, progress of 2830000/6809472ms for guid=com.plexapp.agents.imdb://tt1631867?lang=en, ratingKey=120 url=, key=/library/metadata/120, containerKey=, metadataId=120
Jul 08, 2016 00:33:37.339 [0x70000073b000] DEBUG - Play progress on 120 'Edge of Tomorrow' - got played 2830000 ms by account 1!
Jul 08, 2016 00:33:37.355 [0x70000073b000] DEBUG - [Now] User is lxsdr (ID: 1)
Jul 08, 2016 00:33:37.355 [0x70000073b000] DEBUG - [Now] Device is Roku (Bespin).
Jul 08, 2016 00:33:37.355 [0x70000073b000] DEBUG - [Now] Profile is Roku-7.x
Jul 08, 2016 00:33:37.355 [0x70000073b000] DEBUG - [Now] Updated play state for /library/metadata/120.
Jul 08, 2016 00:33:37.356 [0x70000073b000] DEBUG - Statistics: (Plex1GN38U128797) Reporting active playback in state 3 of type 1 (scrobble: 0) for account 1
Jul 08, 2016 00:33:37.356 [0x70000073b000] DEBUG - Streaming Resource: Terminating session 0x7ffd52c09a80:Plex1GN38U128797 with reason Client stopped playback.
Jul 08, 2016 00:33:37.356 [0x70000073b000] DEBUG - Streaming Resource: Removing session 0x7ffd52c09a80:Plex1GN38U128797
Jul 08, 2016 00:33:37.356 [0x70000073b000] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
Jul 08, 2016 00:33:37.357 [0x700000635000] DEBUG - Completed: [::ffff:192.168.0.101:54879] 200 GET /:/timeline?time=2830000&duration=6809472&key=%2Flibrary%2Fmetadata%2F120&ratingKey=120&state=stopped&guid=com.plexapp.agents.imdb%3A%2F%2Ftt1631867%3Flang%3Den&playQueueItemID=461 (4 live) TLS GZIP 23ms 360 bytes (pipelined: 196)
Jul 08, 2016 00:33:37.413 [0x700000635000] ERROR - Error writing media: 32 - Broken pipe
Jul 08, 2016 00:33:37.413 [0x700000635000] DEBUG - Completed: [::ffff:192.168.0.101:54917] 200 GET /library/parts/1881/1446631051/file.m4v (5 live) TLS 94466ms 212992 bytes
Jul 08, 2016 00:33:37.413 [0x700000635000] VERBOSE - [IDLE] Removing (2->1) work item http_download - /library/parts/1881/1446631051/file.m4v?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:37.413 [0x700000635000] VERBOSE - [IDLE] * http_download - /library/parts/1881/1446631051/file.m4v?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
Jul 08, 2016 00:33:37.432 [0x700000635000] ERROR - Error writing media: 32 - Broken pipe
Jul 08, 2016 00:33:37.433 [0x700000635000] DEBUG - Completed: [::ffff:192.168.0.101:54918] 200 GET /library/parts/1881/1446631051/file.m4v (4 live) TLS 32137ms 180224 bytes
Jul 08, 2016 00:33:37.433 [0x700000635000] VERBOSE - [IDLE] Removing (1->0) work item http_download - /library/parts/1881/1446631051/file.m4v?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:37.433 [0x700000635000] VERBOSE - [IDLE] Server is now idle
Jul 08, 2016 00:33:37.450 [0x70000073b000] DEBUG - Request: [::ffff:192.168.0.101:54919] GET /video/:/transcode/universal/decision?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&protocol=http&copyts=1&subtitles=auto&path=%2Flibrary%2Fmetadata%2F120&offset=2830&session=Plex1GN38U128797&directStream=1&directPlay=0&videoQuality=60&videoResolution=1920x1080&maxVideoBitrate=8000&mediaIndex=0&partIndex=0&X-Plex-Client-Profile-Extra=add-limitation%28scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D41%29%2Badd-limitation%28scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.frameRate%26value%3D30%26isRequired%3Dfalse%29&hasMDE=1 (3 live) TLS GZIP
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * protocol => http
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * copyts => 1
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * subtitles => auto
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * path => /library/metadata/120
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * offset => 2830
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * session => Plex1GN38U128797
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * directStream => 1
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * directPlay => 0
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * videoQuality => 60
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * videoResolution => 1920x1080
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * maxVideoBitrate => 8000
Jul 08, 2016 00:33:37.450 [0x70000073b000] VERBOSE - * mediaIndex => 0
Jul 08, 2016 00:33:37.451 [0x70000073b000] VERBOSE - * partIndex => 0
Jul 08, 2016 00:33:37.451 [0x70000073b000] VERBOSE - * X-Plex-Client-Profile-Extra => add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.level&value=41)+add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.frameRate&value=30&isRequired=false)
Jul 08, 2016 00:33:37.451 [0x70000073b000] VERBOSE - * hasMDE => 1
Jul 08, 2016 00:33:37.451 [0x70000073b000] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 08, 2016 00:33:37.451 [0x70000073b000] DEBUG - Auth: authenticated user 1 as lxsdr
Jul 08, 2016 00:33:37.451 [0x70000073b000] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 08, 2016 00:33:37.452 [0x70000073b000] DEBUG - Found session GUID of Plex1GN38U128797 in session start.
Jul 08, 2016 00:33:37.453 [0x70000073b000] DEBUG - TranscodeUniversalRequest: using augmented profile Roku-7.x
Jul 08, 2016 00:33:37.453 [0x70000073b000] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/120?checkFiles=1&X-Plex-Client-Capabilities=videoDecoders=h264{profile%3Ahigh%26resolution%3A1080%26level%3D41};audioDecoders%3Daac{channels%3A2}
Jul 08, 2016 00:33:37.454 [0x70000073b000] VERBOSE - * checkFiles => 1
Jul 08, 2016 00:33:37.454 [0x70000073b000] VERBOSE - * X-Plex-Client-Capabilities => videoDecoders=h264{profile:high&resolution:1080&level=41};audioDecoders=aac{channels:2}
Jul 08, 2016 00:33:37.454 [0x70000073b000] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 08, 2016 00:33:37.469 [0x70000073b000] DEBUG - Auth: authenticated user 1 as lxsdr
Jul 08, 2016 00:33:37.470 [0x70000073b000] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 08, 2016 00:33:37.535 [0x70000073b000] DEBUG - Updating part with ID=1881 [/Volumes/001/Movies/Edge of Tomorrow (2014).m4v]
Jul 08, 2016 00:33:37.543 [0x70000073b000] DEBUG - Updating part with ID=1881 [/Volumes/001/Movies/Edge of Tomorrow (2014).m4v]
Jul 08, 2016 00:33:37.544 [0x70000073b000] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jul 08, 2016 00:33:37.544 [0x70000073b000] DEBUG - Selecting best audio stream for part ID 1881 (autoselect: 1 language: en)
Jul 08, 2016 00:33:37.545 [0x70000073b000] DEBUG - We're going to try to auto-select a subtitle.
Jul 08, 2016 00:33:37.545 [0x70000073b000] DEBUG - Audio Stream: 6019, Subtitle Stream: -1
Jul 08, 2016 00:33:37.545 [0x70000073b000] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
Jul 08, 2016 00:33:37.555 [0x70000073b000] DEBUG - MDE: analyzing media item 120
Jul 08, 2016 00:33:37.555 [0x70000073b000] DEBUG - MDE: Edge of Tomorrow (2014): Direct Play is disabled
Jul 08, 2016 00:33:37.555 [0x70000073b000] DEBUG - MDE: Edge of Tomorrow (2014): no direct play video profile exists for http/mp4/h264/ac3
Jul 08, 2016 00:33:37.568 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.568 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.568 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.568 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - MDE: Edge of Tomorrow (2014): no remuxable profile found, so video stream will be transcoded
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - Edge of Tomorrow - video.bitrate limitation applies: 8508 > 8000
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - MDE: computed resolution bounding box of 1920x800.
Jul 08, 2016 00:33:37.569 [0x70000073b000] DEBUG - Scaled up video bitrate to 12762Kbps based on 1.500000x fudge factor.
Jul 08, 2016 00:33:37.612 [0x70000073b000] DEBUG - MDE: Edge of Tomorrow (2014): selected media 0 / 120
Jul 08, 2016 00:33:37.636 [0x70000073b000] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
Jul 08, 2016 00:33:37.638 [0x7000006b8000] DEBUG - Completed: [::ffff:192.168.0.101:54919] 200 GET /video/:/transcode/universal/decision (3 live) TLS GZIP 188ms 3023 bytes
Jul 08, 2016 00:33:37.804 [0x70000021d000] DEBUG - Request: [::ffff:192.168.0.101:54920] GET /video/:/transcode/universal/start.mkv?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&protocol=http&copyts=1&subtitles=auto&path=%2Flibrary%2Fmetadata%2F120&offset=2830&session=Plex1GN38U128797&directStream=1&directPlay=0&videoQuality=60&videoResolution=1920x1080&maxVideoBitrate=8000&mediaIndex=0&partIndex=0&X-Plex-Client-Profile-Extra=add-limitation%28scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D41%29%2Badd-limitation%28scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.frameRate%26value%3D30%26isRequired%3Dfalse%29 (4 live) TLS
Jul 08, 2016 00:33:37.804 [0x70000021d000] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Jul 08, 2016 00:33:37.804 [0x70000021d000] VERBOSE - * protocol => http
Jul 08, 2016 00:33:37.804 [0x70000021d000] VERBOSE - * copyts => 1
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * subtitles => auto
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * path => /library/metadata/120
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * offset => 2830
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * session => Plex1GN38U128797
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * directStream => 1
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * directPlay => 0
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * videoQuality => 60
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * videoResolution => 1920x1080
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * maxVideoBitrate => 8000
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * mediaIndex => 0
Jul 08, 2016 00:33:37.805 [0x70000021d000] VERBOSE - * partIndex => 0
Jul 08, 2016 00:33:37.806 [0x70000021d000] VERBOSE - * X-Plex-Client-Profile-Extra => add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.level&value=41)+add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.frameRate&value=30&isRequired=false)

It finally happened.
The latest PMS update served the death blow to my old trusty silver Mac tower, running pre-Mountain Lion OSX.
The motherboard/processor doesn't support any further OSX updates, so at this point, the PMS can't be updated either.

I have 6 HDs inside this tower, totaling over 32TB of TV/Movie magic.

Anyone have any creative solutions?
I'm okay with building a brand new server for myself, but what options are the top of the line for doing so? Are there any Mac solutions that won't break the bank?

I even looking at hosted server solutions using Amazon Web Services, but I don't like the idea of the files not being able to be on my own network, where I can serve the original file without transcoding...so still toying with that one.

Any suggestions are appreciated!

I have used MediaInfo as well as ffprobe and both show a file as L4.1; however, when I look at the info in Plex, it shows as level 5. This is preventing me from watching this file due to a slow server :)

Any thoughts?

XML from Plex:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="fe5734ab-d427-494b-b6a2-76da427fab7b" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1466729596">
<Video ratingKey="39153" key="/library/metadata/39153" parentRatingKey="39147" grandparentRatingKey="39146" guid="com.plexapp.agents.thetvdb://289096/1/9?lang=en" librarySectionID="2" type="episode" title="Safehold" grandparentKey="/library/metadata/39146" parentKey="/library/metadata/39147" grandparentTitle="The Shannara Chronicles" contentRating="TV-14" summary="With time running out, Wil, Amberle and Eretria must cross ancient Human ruins to reach the Bloodfire. But a nefarious evil stands in their way, testing their friendship and manipulating them against each other. At the palace, Allanon and Ander stave off a coup while facing the imminent attack from the Dagda Mor and his army." index="9" parentIndex="1" rating="6.5" year="2016" thumb="/library/metadata/39153/thumb/1467967260" art="/library/metadata/39146/art/1467871165" parentThumb="/library/metadata/39147/thumb/1467871165" grandparentThumb="/library/metadata/39146/thumb/1467871165" grandparentArt="/library/metadata/39146/art/1467871165" duration="2470016" originallyAvailableAt="2016-02-23" addedAt="1467866098" updatedAt="1467967260" chapterSource="">
<Media videoResolution="1080" id="98935" duration="2470016" bitrate="3968" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="109737" key="/library/parts/109737/1467866127/file.m4v" duration="2470016" file="E:\TV Shows\The Shannara Chronicles\Season 1\The Shannara Chronicles - S01E09.m4v" size="1225082052" audioProfile="lc" container="mp4" has64bitOffsets="0" hasThumbnail="1" optimizedForStreaming="0" videoProfile="high">
<Stream id="228278" streamType="1" default="1" codec="h264" index="0" bitrate="3778" language="English" languageCode="eng" bitDepth="8" cabac="1" chromaSubsampling="4:2:0" codecID="avc1" duration="2469968" frameRate="23.976" frameRateMode="cfr" hasScalingMatrix="0" height="1080" level="50" pixelFormat="yuv420p" profile="high" refFrames="6" scanType="progressive" streamIdentifier="1" width="1920"/>
<Stream id="228279" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="182" language="English" languageCode="eng" audioChannelLayout="stereo" bitrateMode="vbr" codecID="40" duration="2470016" profile="lc" samplingRate="48000" streamIdentifier="2"/>
</Part>
</Media>
<Writer id="25094" tag="Evan Endicott"/>
<Writer id="25095" tag="Josh Stoddard"/>
<Director id="2820" tag="Brad Turner"/>
<Extras size="0"></Extras>
</Video>
</MediaContainer>

ffprobe:

[STREAM]
index=0
codec_name=h264
codec_long_name=H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10
profile=High
codec_type=video
codec_time_base=1001/48000
codec_tag_string=avc1
codec_tag=0x31637661
width=1920
height=1080
coded_width=1920
coded_height=1088
has_b_frames=2
sample_aspect_ratio=1:1
display_aspect_ratio=16:9
pix_fmt=yuv420p
level=41
color_range=N/A
color_space=unknown
color_transfer=unknown
color_primaries=unknown
chroma_location=left
timecode=N/A
refs=6
is_avc=true
nal_length_size=4
id=N/A
r_frame_rate=24000/1001
avg_frame_rate=24000/1001
time_base=1/24000
start_pts=0
start_time=0.000000
duration_ts=59903844
duration=2495.993500
bit_rate=3778616
max_bit_rate=N/A
bits_per_raw_sample=8
nb_frames=59844
nb_read_frames=N/A
nb_read_packets=N/A
DISPOSITION:default=1
DISPOSITION:dub=0
DISPOSITION:original=0
DISPOSITION:comment=0
DISPOSITION:lyrics=0
DISPOSITION:karaoke=0
DISPOSITION:forced=0
DISPOSITION:hearing_impaired=0
DISPOSITION:visual_impaired=0
DISPOSITION:clean_effects=0
DISPOSITION:attached_pic=0
TAG:creation_time=2016-02-10 08:40:14
TAG:language=eng
TAG:handler_name=VideoHandler
[/STREAM]

MediaInfo

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 6 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 41 min
Bit rate                                 : 3 778 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.076
Stream size                              : 1.10 GiB (95%)
Writing library                          : x264 core 142 r2431
Encoding settings                        : cabac=1 / ref=6 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=6 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=3778 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=24000 / vbv_bufsize=24000 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English

Plex on mac won't find subs except when i use local media assets but then I dont get cover art any help?