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Help with Users connecting to my Plex Home

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I believe I have followed all of the basic instructions for setting up Plex and it works like a dream for me. I am running off my iMac and have no trouble accessing from inside my home wifi or even from remote when away from home. I have used the sharing menu and added two guests (family members) and all appears to be in order, but when they try to access my media they either get that I am offline or that they are unauthorized. Yet, I am online and they do appear authorized. I suspect there is something basic that I have just missed. Any suggestions?


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