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Sound track missing from file in Plex

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Hello.

One quick question.
I keep having this weird problem in some TV shows where, when they are loaded and all the metadata is downloaded, it keeps informing me that there is no sound in the file.
I test it in VLC - it’s ok, QuickTime - it’s ok…
I run it through iFlicks to convert to .m4v - again same problem.
Run it with MKVToolNix - again same thing.

The sound file in the MKV is AAC Stereo 48000Hz. (in this example)

I’m on a Mac with the latest update of Plex server running on 10.10.5 Yosemite

Is there a settings problem?
Thank You


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