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Unable to optimize database and update latest plex software

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I've researched through a lot of forums and I can't find any solutions that will work.
I always have to dl the plex software upgrade manually. The manual way I use to update the plex software, is no longer working. I've downloaded the zip file and pasted it where the Plex folder is on my Drobo Apps I've stopped the plex app on the drobo 5n, reboot the drobo then restarting the Plex app....no update. I've also tried just rebooting after the pasting of the file...again no update. I'm not sure if this has to do with my optimize db problem or not. Anyone have any ideas I haven't tried yet?


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