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Plex no longer available outside the network other than my main account

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plex was working fine then i restarted it to get another program working (pulseway) when i restarted it i could no longer access it from outside the network.

https://i.imgsafe.org/341246a170.png

as you can see it thinks it is accessible but there is no private ip etc. whenever i try and change this it just gets stuck saying connecting server.
i saw someone fixed it by logging out so i logged out of all browsers etc on that computer and this time Plex worked on my account only outside the network.

here is my log file http://pastebin.com/dApVV5UH

let me know if you need anything extra


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