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Plex wont find specific show/episode

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For some reason plex wont identify the show westworld, season 1, episode 1.
it wont even show up in plex at all (like some movies/shows do, without a match or wrong match)
its like it dont even exist.

its located at volume\tv-shows\westworld\Westworld.S01E01.1080p.HDTV.x264.mkv
im running plex media server 1.1.4.2757 on a mac mini with os x 10.12 (sierra)

i tried the "have you turned it off and on again"-stuff and cleared the "thetvdb agent"-cache without any luck.

if anyone could help me out i would appreciate it!

EDIT: saw today that i have the same issue with the show timeless. so i first thought maybe its just shows that are new to plex. i.e dont have any episoded already added. but it could add the show falling water. so thats out of the question as well.


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