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Plex is not using my precessing power

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I'm getting terrible stop-start performance from plex/xbox one and when I check my activity monitor, Plex is only using a few percent of my 2011 MacBook Pro's processing power and almost no memory. Specs are 2.4 GHz Intel Core i7, 8 GB RAM. I've tried Auto transcoder settings, Make my CPU hurt and everything in between. Currently set to Make my CPU hurt, background transcoding is set to Very Fast i.e. low quality, and CPU usage is hovering around 1-3%. Wi-fi speed tested at 40 Mb down, 14 Mb up. It's driving me nuts. Any ideas?


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