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Problem with MP4 files and displaying subtitles

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Hi, use products such as Noteburner or Tuneskit to convert my movies from iTunes from M4V to either MP4 or MOV. The problem I am encountering is that the subtitles wont display although they show up for selection in the dropdown in the player. Having checked the info for the files, it says they are MOV_TEXT Codec which is as supplied with the movie when purchased via iTunes. Can anyone explain why these are not working?


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