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Remote Access says it's enabled, but can't connect locally or from outside the network

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The support info I've read seems to indicate that this is a problem with jumbo frames, but I can't find any hard info on how to enable/disable jumbo frames anywhere. I reset and updated my router and have it set to disable them, but this connection problem persists. PMS was working just a few days ago, and all I can think of is that the most recent update somehow glitched my connections. Any suggestions? Thanks in advance!


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