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Plex will not add any new movies or files just says " unable to save file"

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I have not been able to say a new movie in over a month, and it doesn't remove any I deleted a month ago as well. I even deleted all my library and playlists, and when it said I need to load folders for the dashboard, I selected ADD and selected my video folders and it says "cannot save blah bllah blah" ...why? please don't give me IT jargon, this should not be programmer terms to simply add folders that it previously added. Have they tweeked with this program so much it just doesn't work any longer? maddening, use to be so easy, simple and workable, now noting works.


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